Help
Setting up, keeping your records safe, and common questions.
Getting started
- Open the app and choose your country or region.
- Choose what you want to track. Everything starts switched off.
- Protect the vault with a passkey, and write down your twelve recovery words.
- Install the app to your Home Screen or Dock so your browser keeps its storage.
Keeping your records safe
Records live on this device. Save an encrypted backup regularly, and keep the recovery words separate from the device. Safari deletes a website's data after seven days without a visit unless the app is installed, so install it if you use Safari.
Questions
Do I need an account?
No. The app works without one. Encrypted sync, when it is available, will need an account, and it is off unless you turn it on.
Will it tell me what dose to take?
No. It records what you enter and shows it back to you. Decisions about your medicine are for you and your prescriber.
Does it work offline?
Yes. After the first visit, logging, history, charts, exports and the saved guidance all work without a connection.
Who can see my records?
Anyone who can unlock both your device and the app. Records are encrypted on your device and are not sent to us. If you turn on sync, the server keeps an encrypted copy that it cannot read.
What does titration mean?
Changing a medicine dose in steps, under a prescriber, until it suits you. The app records those steps and the readings taken around them.
Contact
Use the feedback link in the app. Never include readings, medicine details or recovery words in a message.